Frequently asked questions

Understanding how the label will be applied will help you determine the style. There are 9 styles to choose from for labels.

Using the horizontal scroll bar, select the width and height for your label design. Please ensure the size reflects the size of the uploaded artwork, includes sewing margin(allowance), and that the size specified is the unfolded label size.

Choose the threads/colors that match the colors in your artwork from the “Select color” menu. Not all colors are available as threads, so choose the closest color from the selection. If you have a specific color that you can’t find a match for, select the closest thread/color then also enter all the color information into the “Design notes/comments” section and our design team will ensure the closest colored threads are selected.

Add additional notes, instructions, or upload any supporting files that you feel might be useful to our design and engineering teams for the design intent of your product.

Our woven products are made of 100% damask woven polyester with exception of care labels which can be taffeta woven. We also offer a growing selection of recycled polyester threads.

Our labels are tightly woven and hot cut to your dimension, sealing the edges to avoid fraying.

No. We use high-quality, color-fast threads that will never fade or bleed in the wash.

We offer standard labels with up to 8 color threads. Bespoke labels are available with up to 12 color threads.

We do have a growing selection of recycled yarns you may use for your product.

Please send your artwork in PDF, JPG, EPS, or AI format (with outlined type).

We recommend that lettering is no smaller than 9 pts (2mm in height). Simple fonts and all caps work best in small sizes.

According to the American Federal Trade Commission’s Care Label rule, care labels may be composed of either words or symbols. Irrespective of whether the content is words, symbols, or both, care instructions appear in the following order: 1. Machine wash/hand wash/dry-clean 2. Washing temperature (hot/warm/cold) 3. Washing machine program (delicate/permanent press/normal cycle) 4. Bleaching instruction (do not bleach/non-chlorine bleach/chlorine bleach) 5. Drying method (tumble dry/line dry/flat dry/drip dry) 6. Ironing (do not iron/cool iron/warm iron/hot iron) 7. Warnings In addition to the care label instructions, manufacturers and importers must provide labels that: • Are permanently attached so that they can be easily seen at the point of sale. If the product is packaged, displayed, or folded so that the customers cannot find the label, care information must also appear on the side of the package or on a hangtag • Remain fastened and legible during the useful life of the product • Mention the regular care needed for the ordinary use of the product • Warn the customer about additional factors which may harm the garment

Click “CHOOSE FILE” and select your label artwork file from your computer. Please note that your uploaded artwork should match the size label you are ordering.

Vector artwork file is preferred (PDF, EPS format), high-quality raster artwork may be used (JPG format). A minimum resolution of 300 dpi (or 300 pixels/inch) is required.

When you have a label with a light-colored background and dark text, the text color shows through the background slightly. An example would be a white label with red text the white background color could appear pink due to the red thread from the font. This is type of show-through is common with woven labels but can be eliminated several ways. If you would like us to suggest ways to counter-act this effect, please add a note on your order or reach out through our bespoke services.

Always test first on a sample garment. Your labels can be ironed on with a commercial press or household iron. For labels, set heat press to 325F or home iron to medium heat/cotton setting. Press firmly for 20-25 seconds and let cool completely.

Patches can be attached in one of two ways. Either via selecting iron on backing or by sewing.

You must register and create an account in order to login to your account.

You may update your email in your account settings.

Click on the “forgot password” link and enter your email address and a new password will be sent to you.

The process is very simple. Design your product, upload the artwork, and select the from the options provided which match your design. After your order and payment is confirmed, you will receive an email confirmation. Once your order is complete and ready for shipment, you will receive an update with your tracking number.

You can check the status of your order by going to My orders section of My Account or by clicking here. We will tell you if your order is being processed, manufactured, or has been shipped. Once your order is shipped, you can also track your shipment via the tracking number provided in the shipment email.

Our production time is between 5-7 weeks depending on the volume of orders. Once your order arrives at our warehouse in the US we will send you a shipping tracking number.

Orders are shipped via USPS or UPS. Standard shipping on any label order under 1,000 pieces to the continental U.S. via USPS First Class Mail is $12.95 $4.99. Express delivery is available (via UPS Express) for a flat fee of $44.99.

When ordering multiple items, the item with the longest delivery time frame will apply to the entire order. International orders add an additional week due to the shipping process. Express delivery may cut your delivery time by 1-2 days.

Yes, a valid email address is required for order confirmation.

You can cancel an entire order from "My orders" up to one hour after placing your order. If you wish to cancel only certain items from your order or the option is not available from your account, please contact us and we’ll do our best to help.

At HiLabels we aim to provide the very best quality and service for the most competitive price. Occasionally we might offer promotional discounts and the best way to stay informed about potential offers is to sign up for our mailing list.

Call us at tool-free (855) 882-4790 Mon-Fri, 9am – 6pm EST or drop us a line at contact@hilabels.com